Services
Implementation Services
Iraje provides implementation/rollout services for its set of security products.
Support Services
We have 3 models for customer support:
L1 support
L2 support
L3 support
Training Services
Customer can subscribe to Iraje product training services. Customer needs to schedule the required services.
Certification Programs
Iraje offers 3 levels of certification:
101 Certification
201 Certification
301 Certification
Premium Support
This services is for customers who are using Iraje PAM extensively and if they need real time support with more stringent SLAs.
Audit Services
Iraje offers independent audit services to existing customers. These audits are done by a seperate team.
World Wide Support
Iraje provides SLA based support to its customers worldwide. Trained and certified consultants are also supporting customers worldwide. Typical SLA based support model is as below:
|
Model |
Platinum This model provides SLA onsite and offsite support with resources deployed to provide 24x7 support to customers. |
Gold This model provides onsite and offsite business hour support with resources deployed at customer/our sites. |
Silver This model provides remote support through email and phone as part of AMC bought by existing customers. |
|---|---|---|---|
| Support hours | 24 x 7 | Business hours | Business hours |
| Onsite/Offsite | Yes | Yes | Remote Only |
| Fixed Price or T&M | T&M & Fixed Price | T&M & Fixed Price | Fixed Price |
| Pricing | Seperately priced | Seperately priced | Comes standard along with our Product |